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Month: April 2008

Accelerate in Experience|Blog to Inspire|2008|April

Justification? Value creation!

  • Zanna
  • 2008-04-012019-12-22
  • Customer service

As promised in the previous column, this column will discuss the relationship between the customer’s experience with customer service and his loyalty. Loyalty not only to the customer service but to the company as a whole. The results clearly show that there is plenty of munition with which to convince the management. That customer service […]

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Drivers of employee satisfaction

  • Zanna
  • 2008-04-012019-12-24
  • Employee Experience, Customer service

Following the munition fired at management in my previous column concerning the value-creating role of customer service, it’s now time to look at the employee results. The results of the first two participants seem to sketch a picture of a homogeneous total set of drivers which play a role (this set of drivers influences 65% […]

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ontwerp Richard Sluijs | webbouw SJT/multimedia