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Month: November 2009

Accelerate in Experience|Blog to Inspire|2009|November

The sense and nonsense of customer satisfaction surveys

  • Zanna
  • 2009-11-012019-12-24
  • Customer Experience, Measurement, Drivers

Customer satisfaction surveys. Hmm, what to do with them? Every organization has them. And very few organizations design them in such a way that they really work. We all want to steer towards a more customer-centric organization. And customer satisfaction surveys are often seen to be an important tool in doing so. Rightly so…? In […]

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