After writing a book about Complaint Management in 2008, my PhD in 2011 and Customer Signals Management in 2016, the time has come to combine all the insights from the last 20 years in a new book. In essence it’s about my methodology that will help you accelerate in experience within your own organisation. Scientific basis, super pragmatic translation into practice! From measurement to culture and everything in between.
You can now pre-order my book “Accelerate In Experience”.
I’m planning to publish it in 2020, as a celebration of my 20 years in the Customer Experience field.
Fill out the form below to pre order it and i’ll keep you posted!