Accelerate in Experience
  • Home
  • Blog
  • Test me
  • Teach me
  • Inspire me
  • Events
  • Zanna
  • Playground
  • Shopping cart
  • Nederlands

Category: Drivers

Accelerate in Experience|Blog to Inspire|Drivers

Quantumleap in experience

  • Zanna
  • 2016-01-182019-12-22
  • Customer Experience, Drivers

Prefer the Dutch version of this blog? Check out the blog on Marketingfacts. Customer experience is becoming increasingly important from a strategic point of view. When it comes to customer experience, this often concerns the service provided to the customer and how to gear it as effectively as possible to the needs of the customer […]

Read more

Customer satisfaction improves financial performance

  • Zanna
  • 2011-02-062019-12-22
  • Customer Experience, Drivers

Even in 2011, there are still companies which doubt the financial value of satisfied customers. I know, it’s hard to believe….. They wonder whether investing in satisfied customers will in the end truly influence turnover, profit, cash flow, shareholder value, etc. Various articles have already been published in which this relationship is proven. They have […]

Read more

The sense and nonsense of customer satisfaction surveys

  • Zanna
  • 2009-11-012019-12-24
  • Customer Experience, Measurement, Drivers

Customer satisfaction surveys. Hmm, what to do with them? Every organization has them. And very few organizations design them in such a way that they really work. We all want to steer towards a more customer-centric organization. And customer satisfaction surveys are often seen to be an important tool in doing so. Rightly so…? In […]

Read more

Recent Posts

  • Steven Covey’s Perspective on Customer Experience
  • Fueling energizing transformation? Don’t forget to check the brakes!
  • To ‘map’ or not to ‘map’ the customer journey…
  • How the new Corona context can fuel your experience transformation success
  • Download Customer Experience Framework

Archives

  • January 2022
  • May 2021
  • October 2020
  • September 2020
  • April 2020
  • February 2020
  • December 2019
  • March 2019
  • January 2019
  • December 2018
  • October 2016
  • August 2016
  • July 2016
  • April 2016
  • January 2016
  • October 2015
  • June 2015
  • April 2015
  • February 2015
  • November 2014
  • October 2014
  • May 2012
  • February 2012
  • November 2011
  • October 2011
  • September 2011
  • July 2011
  • February 2011
  • November 2010
  • October 2010
  • September 2010
  • November 2009
  • September 2009
  • June 2009
  • April 2009
  • February 2009
  • September 2008
  • August 2008
  • April 2008
  • January 2008
  • November 2007
  • October 2007
  • September 2007
  • June 2007
  • May 2007

Categories

  • Customer Experience
  • Employee Experience
  • Measurement
  • Drivers
  • Service design
  • Sense and Non Sense series
  • Change management
  • Customer Experience Management
  • Framework Basics
  • Popular CX and EX Blogs Reviews
  • Customer service
  • The 5 types of Experience
  • Brand experience
  • Service experience
  • User Experience
  • Geen categorie
Address
Muurdijk 3
6852 HH Huissen (NL) zanna@accelerateinexperience.com

View Zanna's profile

WhatsApp chat
WhatsApp Zanna

View Zanna’s videos

Listen to Zanna’s podcasts

Buzzsprout

ontwerp Richard Sluijs | webbouw SJT/multimedia