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Category: Geen categorie

Accelerate in Experience|Blog to Inspire|Geen categorie

How the new Corona context can fuel your experience transformation success

  • Zanna
  • 2020-10-042020-10-04
  • Geen categorie

Corona seems to strengthen our (unjust) belief that urgent, daily issues are disconnected from improving customer- and employee experience. Looking back to all the conversations I’ve had about experience and Corona in the last few months, there is one central topic that seems to pop up. A central topic exposing a misconception when it comes […]

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There is not “one” customer journey

  • Zanna
  • 2016-04-192020-08-12
  • Geen categorie

Prefer the Dutch version of this blog? Check out the blog on Marketingfacts. In the maelstrom of customer experience, the customer journey has become an increasingly popular tool with which to look at services from the customer’s perspective. How does a customer click through the website? What emotions are felt during the journey? What are […]

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ontwerp Richard Sluijs | webbouw SJT/multimedia