Masterclass Experience Metrics (EN)

Masterclass Experience Metrics (EN)




NPS, C-SAT, CES... are you also wondering about the sense and nonsense of experience metrics and when to use which metric for maximum impact? In this masterclass you will learn which metric is most relevant for each of the 5 types of experience (BX, CX, EX, SX and UX) and especially the why behind the relevance. You will learn how to find the true, latent drivers and why open answers with the NPS to find rootcauses is not the best road to take.

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