Module Customer Experience (EN)
Not sure if you are ready to lead the way to the full transformation challenge by combining all 5 types of experience and want to start with Customer Experience as the heart of the 5 types? Then this module is what you are looking for. You learn why 85% of all CEO's put CX in their top 3 priorities, but the percentage of CX leading companies in the world remains stuck between 4-8%. And how you can make a start to move towards this successful, leading CX companies by transforming the most common pitfalls into successfactors.