Module Service Experience (EN)

Module Service Experience (EN)




Is it for your role important to know how to prevent unnecessary customer contacts while at the same time increase satisfaction of both customers ánd employees? Then this module fits you perfectly. I'll show you how to find the drivers to create happy customers when they contact you and how to use journeys to understand where to avoid - both for customer and organisation - unnecessary contacts, by improving those elements in the journey that have the biggest impact for your customers.

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