With the module Customer Experience you will learn how you can kickstart your CX program, despite the fact that so many organisations are struggling to create short- and longterm measurable success with CX. Immediately after purchasing the online module, you get login info to start the course.



Not sure if you are ready to lead the way to the full transformation challenge by combining all 5 types of experience and want to start with Customer Experience as the heart of the 5 types? Then this module is what you are looking for. You learn why 85% of all CEO’s put CX in their top 3 priorities, but the percentage of CX leading companies in the world remains stuck between 4-8%. And how you can make a start to move towards this successful, leading CX companies by transforming the most common pitfalls into successfactors.

NB. all modules and masterclasses are a subset of the X-training. So when you do the X-training, you automatically have all masterclasses and modules in da pocket 😉

All online courses have been accredited by NIMA, the Dutch Marketing Association which is part of the European Marketing Confederation. Immediately after purchasing the online module, you get login info to start the course.

All prices are excluding 21% VAT.


Want to know what elements are all part of this masterclass? Check out the complete content list of the module Customer Experience. Immediately after purchasing the online module, you get login info to start the course.

Not sure if this is the best choice for your situation? Feel free to send me a Whatsapp (+31623511779) or email, then we can discuss together what makes sense for you.


“Do you know that feeling when you finished a Netflix series and you’re not sure what to do with your life afterwards? I had it today after finishing the Accelerate In Experience X-training.

I’m very proud to have been part of the pilot of this amazing online CX course (and much more than that honestly!). Gained very valuable insights that I will probably use for the rest of my life.

Thank you Zanna for making all of this possible, sharing your knowledge as well as your own experiences and practical guidelines. I’m ready to make the world a better place!

Yolisa van den Eeden, e-commerce specialist, Randstad Switzerland

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