Use my book “In the driving seat of Customer Experience” to onboard your fellow leaders. So you all can support the organisation wide CX transformation that is needed to be successful. NB. Prefer Dutch? Then check the Dutch version of my book: “Klantsignaalmanagement”.
Learn to accelerate
In the 6 weeks online training i’ll teach you everything you need to know to lead the CX transformation in your organisation. A team of 3-5 colleagues do this training together, to make sure CX breaks through the departmental silo’s and you sustainably enhance the CX competence of your own organisation. Or check out the other online modules and masterclasses in the eXperience playground. All online courses have been accredited by NIMA, the Dutch Marketing Association which is part of the European Marketing Confederation. NB. Prefer Dutch? Then check the Dutch version of the training.