Most CX programs leave potential untapped.

Missing insights.

Lack of purpose.

No transformation.

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“There is so much untapped CX potential. My drive is to navigate organisations through the CX sense and nonsense to unleash the potential across the entire organisation.”

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  • Author and PhD in CX
  • Internationally proven track record
  • 20 years experience in CX
  • Drive to change the world
  • Loving every minute of it
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Blog

Steven Covey’s Perspective on Customer Experience

  • 16, January , 2022
“Why is it so hard to get CX at the top of the agenda in my organization?” “How

Fueling energizing transformation? Don’t forget to check the brakes!

In recent years I have been fortunate to implement my methodology across 18 countries. Not only an amazing

To ‘map’ or not to ‘map’ the customer journey…

  • 10, October , 2020
Customer journey mapping has become a core element of the customer experience field. Yet… there is still a
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