Make the difference! And have some fun while doing it 🙂

Improve the Customer and Employee Journey Where It Matters

Measurable results. Convinced board. Mobilized organisation.

Contact PersonWhatsApp Zanna
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Want to know what suits your situation best?

Contact PersonWhatsApp Zanna

You can make the difference for
your organisation, your customers,
your employees. And in doing so,
make an authentic difference in

Contact PersonWhatsApp Zanna
Download pdf
  • 20 years in customer experience
  • initiator globally proven methodology
  • combining science (phd) and practice
  • sharing insights as an author and speaker
  • and enjoying this journey where it takes me

Your Experience Accelerator Plan

1. Let’s Reflect

Stand still, to quantum leap ahead: integral analysis of current initiatives and strategy

2. Let’s Connect

Time to create the glue that holds everyone together: workshop with all stakeholders to energize and focus.

3. Let’s go!

So we can start with the quantumleap: inspirational plan that is laced with pure simplicity

No more wasted energy, time and money. You can make the difference!


Customer and Employee Experience : Top 10 Most Popular Blogs of All Time

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Are you lost in the huge amount of customer and employee experience blogs? Searching for ways to quickly

Employee Engagement and Leadership: 5 Interventions that Enhance Engagement

  • 13, januari , 2019
Wouldn’t it be great to get some hands-on ideas on how to improve the engagement of your employees?

Customer Experience Management: The Accelerate In Experience Framework Basics

  • 06, januari , 2019
Customer Experience Management is at the top of the agenda of practically all organizations. At the same time,