Make the difference! And have some fun while doing it ????

Improve the Customer and Employee Journey Where It Matters

Measurable results. Convinced board. Mobilized organisation.

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You can make the difference for
your organisation, your customers,
your employees. And in doing so,
make an authentic difference in

Contact PersonWhatsApp Zanna
Download pdf
  • 20 years in customer experience
  • initiator globally proven methodology
  • combining science (phd) and practice
  • sharing insights as an author and speaker
  • and enjoying this journey where it takes me

Your Experience Accelerator Plan

1. Let’s Reflect

Stand still, to quantum leap ahead: integral analysis of current initiatives and strategy

2. Let’s Connect

Time to create the glue that holds everyone together: workshop with all stakeholders to energize and focus.

3. Let’s go!

So we can start with the quantumleap: inspirational plan that is laced with pure simplicity

No more wasted energy, time and money. You can make the difference!


Benchmark Blues (Sense and Non Sense Series)

This weekend I was reading to make the top 10 CX and EX blogs of February and was

Customer and Employee Experience : Review Top 10 Blogs February 2019

Based on the data of, I have reviewed the top 10 most popular customer and employee experience

The Risk of AI in Customer Experience Research (The Sense and Non Sense Series)

  • 16, februari , 2019
You cannot read any trends in customer experience, without reading about the huge potential of artificial intelligence (AI).