“With this methodology I’m able to fulfill my goal to improve both the functional ánd emotional experience in our candidate, customer and employee journeys. Our consultants now know exactly where to make the difference for their candidates and clients. This gives them a great energy boost and even more purpose. It brings Randstad measurable results in increased satisfaction, NPS and profitability. After the start in Belgium, we are now in the middle of a global rollout.”
“The new CSAT monitor provides concrete justification of our investments and improvements. We began by monitoring the intake process and became aware that more and more organization departments automatically became enthusiastic and requested monitoring of their processes. In that sense, it’s “infectious” and inspiring to see the oil stain spreading throughout the organization.”
“The FTR program worked its way through the entire customer chain to find solutions for unnecessary customer contact. Besides a significant 25% decrease in contact volume over 3 years, an equally important legacy is the impassioned conveyance of all ins & outs surrounding Customer Experience management, the sparring partner for me as a manager and source of inspiration, always ready to take the next step. Thank you!”
Want to know what suits your situation best?
You can make the difference for
your organisation, your customers,
your employees. And in doing so,
make an authentic difference in
- 20 years in customer experience
- initiator globally proven methodology
- combining science (phd) and practice
- sharing insights as an author and speaker
- and enjoying this journey where it takes me
Your Experience Accelerator Plan
1. Let’s Reflect
Stand still, to quantum leap ahead: integral analysis of current initiatives and strategy
2. Let’s Connect
Time to create the glue that holds everyone together: workshop with all stakeholders to energize and focus.
3. Let’s go!
So we can start with the quantumleap: inspirational plan that is laced with pure simplicity