Most CX programs fail
to deliver results.

Missing insights.

Lack of purpose.

No transformation.

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DISCOVER CX POTENTIAL
UNLEASH POTENTIAL

No more wasted energy, time and money. You can make the difference!

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DISCOVER CX POTENTIAL

“There is so much untapped CX potential. My drive is to navigate organisations through the CX sense and nonsense to unleash the potential across the entire organisation.”

DISCOVER CX POTENTIAL
UNLEASH POTENTIAL
  • Author and PhD in CX
  • Internationally proven track record
  • 20 years experience in CX
  • Drive to change the world
  • Loving every minute of it
Zanna's Dream

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Blog

How the Net Promotor Score (NPS) lost its way, despite Reichheld’s good intentions…

  • 22, december , 2019
Let me start by saying that Reichheld to me is the author of my first bible, so this

Customer Experience Measurement with Impact : How to Find the Real Drivers of Your Customers’ Journeys

In the previous blog, you have seen how to define the journey and detailed journeys that are the

Customer Journey Mapping: the Complete Guide to Define the Journey to Accelerate In Experience

The very first step when using the Accelerate in Experience framework is to define the customer journeys. There