Make the difference! And have some fun while doing it 🙂

Improve the Customer and Employee Journey Where It Matters

Measurable results. Convinced board. Mobilized organisation.

Contact PersonWhatsApp Zanna
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Want to know what suits your situation best?

Contact PersonWhatsApp Zanna

You can make the difference for
your organisation, your customers,
your employees. And in doing so,
make an authentic difference in

Contact PersonWhatsApp Zanna
Download pdf
  • 20 years in customer experience
  • initiator globally proven methodology
  • combining science (phd) and practice
  • sharing insights as an author and speaker
  • and enjoying this journey where it takes me

Your Experience Accelerator Plan

1. Let’s Reflect

Stand still, to quantum leap ahead: integral analysis of current initiatives and strategy

2. Let’s Connect

Time to create the glue that holds everyone together: workshop with all stakeholders to energize and focus.

3. Let’s go!

So we can start with the quantumleap: inspirational plan that is laced with pure simplicity

No more wasted energy, time and money. You can make the difference!


The Risk of AI in Customer Experience Research (The Sense and Non Sense Series)

  • 16, februari , 2019
You cannot read any trends in customer experience, without reading about the huge potential of artificial intelligence (AI).

Customer Experience Measurement with Impact : How to Find the Real Drivers of Your Customers’ Journeys (Stage 2 Framework)

  • 09, februari , 2019
In Stage 1, you and your team have gathered all the relevant information to find the drivers for

Customer Journey Mapping: the Complete Guide to Define the Journey to Accelerate In Experience (Stage 1 Framework)

  • 09, februari , 2019
The very first step when using the Accelerate in Experience framework is to define the customer journeys. There