Then the X-masterclasses are valuable for you.
I offer three masterclasses around the most popular topics when it comes to experience:
(1) how to determine the financial impact of experience (CX, EX and SX)
(2) sense and nonsense of the experience metrics (BX, CX, EX, SX and UX)
(3) journey mapping with impact (CX and EX, conneting to BX, SX and UX)