“Why is it so hard to get CX at the top of the agenda in my organization?” “How can I create more sense of urgency for CX?” “It feels like I’m the only one who truly cares about CX.” Sounds familiar? These are some of the FAQ’s I receive from people responsible for CX in […]
Fueling energizing transformation? Don’t forget to check the brakes!
In recent years I have been fortunate to implement my methodology across 18 countries. Not only an amazing personal journey, but also one that helped me experiment and learn in further developing a successful approach for CX transformation. In this blog I’d like to share these lessons learned with you, so you can benefit from […]